How do I return a defective or faulty product?
We stand behind our Products. If your item purchased on Proserenity.com is potentially defective or faulty, and was purchased less than 7 days ago, please call us to return your order.
We ensure that our product is in perfect condition, and that it would be delivered safely, to this date we haven't had any claims. still In the rare event of a defective or faulty product, we will promptly replace or fix the defective part to your satisfaction.
I changed my mind, how do I return unwanted product?
returns will be accepted within 7 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in NEW condition, and IN THEIR ORIGINAL UNDAMAGED PACKAGING, and with all original product manuals.
After the product is received, inspected and verified to be in NEW condition, a full refund will be provided on the product purchase price minus any original shipping charges and minus a 25% restocking charge. For products sold with a “Free Shipping Promotion”, the actual freight cost to originally ship the product will be deducted from your refund.
Buyer shall assume all risk of loss associated with the return as well as merchant, shipping, handling, restocking and other fees, costs and expenses as described in this policy.
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please Contact us to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To receive a credit or replacement unit, we must first have a chance to receive and completely inspect your return.
In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of any deposit or payment or cancel any payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.
If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described above shall be applied