Shipping Policy

Thank you for visiting and shopping at ProSerenity, Our main goal is to make your  buying experience simple, efficient and easy. we promise to ensure your total satisfaction. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time   Shipment cost
FedEx, UPS, DHL  7-14 business days  Calculated at Chackout



Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


International Shipping Policy

We currently do ship internationally

Customs,Duties and Taxes

Because your order is dispatched intenationally, it has to be cleared through customs. Proserenity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer. we want you to have worrie free shopping experience with us, we'll do our best to make it as smooth and easy as possible for you.

Damages

We haven't had any Shipping damages claims to this date. but in the rare event of shipping damage, we will replace or fix the damage to your satisfaction. Please save all packaging materials and damaged goods before filling a claim.